Course curriculum

Three Units which will help you grow professionally.

  • 1

    Course Introduction

    • Course Introduction
  • 2

    Plan and complete own work schedule

    • Coach's Call - Chapter Introduction - Plan and complete own work schedule

    • Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets

    • Analyse and incorporate work objectives and priorities into personal schedules and responsibilities

    • Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans

    • Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks

    • Assessment Introduction - Plan and complete own work schedule

    • Plan and complete own work schedule Assessment
  • 3

    Monitor own work performance

    • Coach's Call - Chapter Introduction - Monitor own work performance

    • Identify and analyse personal performance through self-assessment and feedback from others on the achievement of work objectives

    • Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements

    • Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements

    • Assessment Introduction - Monitor own work performance - Part 1

    • Monitor own work performance Assessment - Part 1

    • Assessment Introduction - Monitor own work performance - Part 2

    • Monitor own work performance Assessment - Part 2
  • 4

    Coordinate professional development

    • Coach's Call - Chapter Introduction - Coordinate professional development

    • Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities

    • Research and identify sources and plan for opportunities for improvement in consultation with colleagues

    • Use feedback to identify and develop ways to improve competence within available opportunities

    • Identify, access and complete professional development activities to assist career development

    • Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements

    • Assessment Introduction - Coordinate professional development - Part 1

    • Coordinate professional development Assessment - Part 1

    • Assessment Introduction - Coordinate professional development - Part 2

    • Coordinate professional development Assessment - Part 2